Privacy Policy

Welcome to RYX Detailing. We are a premium automotive detailing company offering professional services, an online product store, and professional training programs through our Academy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website, make a purchase, book an appointment, or register for a course.

By using any of our services or browsing our website, you agree to the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use our website or services.

Depending on how you interact with our business, we may collect the following types of information:

Information You Provide Directly

• Account details: Full name, email address, password (stored encrypted), and phone number when you register an account.
• Booking information: Vehicle details (make, model, year, colour), preferred appointment date and service requirements.
• Order information: Shipping / billing address, product selections, and payment confirmation references when placing a store order.
• Academy registration: Full name, email, phone, date of birth, residential address, ID / passport number (optional), company name (optional), and emergency contact (optional) when enrolling in a course.
• Communications: Messages sent through our contact form, email enquiries, or live-chat.
• Payment slip uploads: Images of proof of payment submitted via your Academy tracking portal.

Information Collected Automatically

• Log data: IP address, browser type and version, operating system, referring URL, pages visited, and timestamps.
• Session & cart data: Items added to your shopping cart and your current session state, stored via cookies.
• Device information: Screen resolution and general device type to optimise the display of our site.

We use the information we collect for the following purposes:

• Service delivery: Booking, confirming, and carrying out detailing appointments and orders.
• Academy operations: Processing course registrations, managing enrolment status, issuing certificates, and sending confirmation emails.
• Account management: Creating and maintaining your user account, profile, and order history.
• Communication: Sending appointment reminders, order updates, registration confirmations, and responding to your enquiries.
• Payments: Processing and verifying payment for services, store orders, and Academy courses.
• Site improvement: Analysing usage patterns to fix issues and improve the user experience.
• Legal compliance: Meeting our obligations under applicable law and resolving disputes.
• Security & fraud prevention: Monitoring for suspicious activity and protecting our systems and customers.

We use cookies and browser local storage to enhance your experience. Here is what we use and why:

You can control cookies through your browser settings. Disabling essential cookies may prevent core functionality (login, cart) from working correctly. To reset your privacy consent choice, simply clear your browser's local storage for our domain.

We work with a limited number of trusted third-party services that may process some of your data on our behalf:

• Email delivery (SMTP): We use an SMTP service to send transactional emails such as order confirmations and Academy registration notices. Your email address is passed to this service only for delivery purposes.
• Google Maps: Our contact page may embed a Google Maps link to display our location. Google's own privacy policy applies to any data processed by that embed.
• Google Fonts: We load fonts from Google Fonts CDN, which may log your IP address as part of serving the font files.
• Font Awesome: We load icons from Cloudflare's CDN. Cloudflare may log request metadata for performance and security purposes.

We do not share your personal information with advertisers, data brokers, or any third party for their own marketing purposes.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law:

• Account data: Kept for the lifetime of your account. If you request account deletion, your personal data will be removed or anonymised within 30 days, except where retention is legally required.
• Booking & order records: Retained for up to 5 years for accounting and legal compliance purposes.
• Academy registration & certificates: Retained indefinitely to allow future certificate verification. You may request removal of personal details by contacting us directly.
• Audit logs: System audit logs are retained for up to 12 months for security purposes.
• Uploaded payment slips: Retained for 12 months after course completion, then deleted.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction:

• Passwords are hashed using a strong one-way algorithm and are never stored in plain text.
• All forms use CSRF (Cross-Site Request Forgery) tokens to prevent malicious submissions.
• Database queries use prepared statements to prevent SQL injection attacks.
• Access to the administration panel is restricted to authorised staff and requires authentication.
• All significant actions are recorded in an audit log for accountability.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach that affects your personal information.

You have the following rights regarding your personal data. To exercise any of these rights, please contact us using the details at the bottom of this page.

Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without verifiable parental consent, we will take steps to delete that information as quickly as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at Info@ryxdetailing.sr.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Display a notice on our website or send an email to registered users if the changes are significant.

We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.